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Missing Audio Content

Ensure permissions are set correctly on the VST sound content

On Windows systems where non-admin users have restricted access to the local drives, the VST sound library content may not be available within Cubase and other applications that use it.

To ensure that all users can access the sound content, all content within the folder %PROGRAMDATA%\Steinberg\Content and the subfolders must be readable/executable to all user accounts.

One way of ensuring this is to run the following command:

icacls "C:\ProgramData\Steinberg\Content" /t /grant:r Everyone:RX

Once the permissions have been corrected, it is advisable to force the MediaBay database to rescan the plugin content by deleting the application data folder %APPDATA%\Steinberg\Cubase LE AI Elements 12_64 or %APPDATA%\Steinberg\Cubase 12_64 depending of the version of Cubase. The equivalent folder for Dorico 5 is %APPDATA%\Steinberg\Dorico 5 AudioEngine_64.

On a multiuser system, to delete all application data folders from each user account, the following bach script could be adapted and run as administrator:


Note: the following script will also delete any preferences the user has set, so they may need to reapply any custom settings. Please review and adapt the script to your needs. Steinberg cannot be held liable for inadvertent data loss.

@echo off
setlocal enabledelayedexpansion

:: Set the target folder name
:: uncomment the line for the version of Cubase you are using (comment out the other line)

:: set "TARGETFOLDER=Cubase LE AI Elements 12_64"
set "TARGETFOLDER=Cubase 12_64"

:: Get the location of the users directory
set "USERDIR=%SystemDrive%\Users"

:: Iterate over all user directories
for /d %%A in ("%USERDIR%\*") do (
    :: Check if the directory exists and if so, remove it
    if exist "%%A\AppData\Roaming\Steinberg\%TARGETFOLDER%" (
        echo Deleting "%%A\AppData\Roaming\Steinberg\%TARGETFOLDER%"
        rd /s /q "%%A\AppData\Roaming\Steinberg\%TARGETFOLDER%"


Last update: August 22, 2023
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